Welcome to WeightEase Help and Support.
Here you will find answers to common questions and guidance on how to use the app effectively as part of your wellness journey.
If you need additional help, our support team is always available.
Getting Started
How do I set up my account
When you first open WeightEase, you will complete a short onboarding process. You will be asked to enter information such as your name, height, weight, age, activity level, and goals. This information helps the app personalize calorie targets and daily plans for you.
How are my calorie goals calculated
WeightEase uses commonly accepted formulas to estimate your Basal Metabolic Rate BMR and Total Daily Energy Expenditure TDEE.
BMR estimates how many calories your body burns at rest.
TDEE estimates how many calories you burn in a day based on activity level.
These values are used to generate general calorie targets intended for informational and wellness purposes only.
What is a healthy rate of weight change
WeightEase is designed to support gradual and sustainable progress. Individual results vary, and changes may occur at different rates depending on lifestyle, habits, and consistency. Always consult a qualified professional before making major health or dietary changes.
Daily Check In
What is the daily check in
Each day, WeightEase asks you to complete a short check in. You can log your current weight and select your energy level. This helps the app adjust your daily plan to better match your routine.
What are energy levels
You can select one of three energy levels
Low
Normal
High
This selection helps WeightEase adjust the structure and intensity of your daily plan. Energy levels are self reported and used only to personalize planning.
Do I have to log my weight every day
Daily weight logging is optional. Logging at consistent times can help with trend tracking, but skipping days will not affect your ability to use the app.
Your Daily Plan
How does the daily plan work
Based on your profile and daily check in, WeightEase creates a daily schedule that may include meal timing, hydration reminders, activity suggestions, and rest periods.
The plan is intended as a guide and can be adjusted at any time.
Can I modify my plan
Yes. You can complete, skip, or reschedule items in your plan. WeightEase is flexible and designed to adapt to your day.
What does optional mean
Some items are marked as optional. These are additional suggestions that you may complete if time and energy allow.
How do I regenerate my plan
Weekly plan regeneration is available once per week. Additional regenerations may require credits depending on your subscription.
AI Coach
What is the AI Coach
The AI Coach is a conversational feature designed to provide general guidance, motivation, and planning support related to meals, habits, and routines.
The AI Coach does not provide medical advice.
What can I ask the AI Coach
You can ask questions related to wellness planning such as
Meal ideas
Motivation tips
Habit suggestions
At home activity ideas
How many messages can I send
Premium subscribers can send up to 20 messages per day. Message limits reset daily.
Photo Meal Analysis
How do I analyze a meal photo
Open the AI Coach and tap the camera icon. Take a clear photo of your meal or select one from your photo library. The AI will provide estimated nutritional information.
How accurate is photo analysis
Photo analysis provides estimates based on visual information and should be used as a general guide only. Lighting, portion size, and food visibility can affect results.
How many photos can I analyze
Premium subscribers can analyze up to 5 meal photos per day. Limits reset daily.
Weight and Progress Tracking
How do I log my weight
You can log your weight during the daily check in or anytime from the Progress section.
Why does weight fluctuate
Daily weight changes are normal and can be influenced by hydration, food intake, activity, and other factors. Focus on long term trends rather than daily changes.
How do I view my progress
Visit the Progress tab to view charts, summaries, and milestones over time.
Achievements
What are achievements
Achievements highlight milestones such as consistent check ins, streaks, and progress goals.
How do I unlock achievements
Achievements unlock automatically as you use the app and meet specific criteria.
Notifications
What notifications does WeightEase send
WeightEase may send reminders such as
Daily check in reminders
Scheduled activity notifications
General motivational reminders
How do I manage notifications
You can manage notifications in the app settings or through your iPhone Settings under WeightEase.
Subscription and Billing
What is included with Premium
WeightEase Premium includes
Personalized daily plans
AI Coach access
Photo meal analysis
Progress tracking
Weekly plan regeneration
Achievement system
Ad free experience
How much does Premium cost
WeightEase Premium costs 14.99 USD per month. Pricing may vary by region.
How do I cancel my subscription
Subscriptions can be managed or cancelled through your Apple ID settings on your device.
How do I restore purchases
If you reinstall the app or change devices, open Settings in WeightEase and tap Restore Purchases.
Privacy and Data
What data does WeightEase collect
WeightEase uses the information you provide to personalize your experience. This may include profile details, logged activities, meals, and AI chat interactions.
Is my data secure
WeightEase uses secure storage and encrypted connections to protect your data.
Can I export or delete my data
You can export or delete your data from the app settings at any time.
Does WeightEase connect to Apple Health
WeightEase can optionally connect to Apple Health to read step and activity data. You control what information is shared.
Troubleshooting
My plan is not loading
Check your internet connection and try restarting the app.
The AI Coach is not responding
The AI Coach requires an active internet connection and available daily messages.
My subscription is not recognized
Tap Restore Purchases and ensure you are signed into the correct Apple ID.
Contact Us
If you need further assistance, please contact us
Email
quantumcreations.app@gmail.com
We typically respond within 24 to 48 hours.
To report bugs or request features, include your device model and iOS version when possible.
About WeightEase
WeightEase is developed by Quantum Creations Studio based in Canada. Our goal is to create flexible wellness tools that fit into everyday life.
Quantum Creations Studio
https://globalpulseonline.org/quantum-creations-studio/
Thank you for using WeightEase. We are here to support you.
