Welcome to WingMate Help & Support! We’re here to help you get the most out of your AI dating coach. Find answers to common questions below, or contact us directly for personalized assistance.
Getting Started
How does WingMate work?
WingMate uses advanced AI to analyze screenshots of your dating app conversations or match profiles. Simply:
- Take a screenshot of your dating app chat or a profile you want to message
- Open WingMate and tap to upload your screenshot
- Select the context (Chat, Bio, or Opener) and your preferred tone
- Tap “Generate Replies” to get 3 personalized suggestions
- Copy your favorite reply and paste it into your dating app!
What are the different contexts?
Chat: Use this when you’re in an ongoing conversation and need a reply to their latest message.
Bio: Use this when you want to craft an opening message based on someone’s profile/bio.
Opener: Use this when you’ve matched with someone and need a great first message.
What tones are available?
Choose the vibe that matches your personality:
- Flirty – Subtly romantic
- Witty – Clever and humorous
- Sweet – Warm and genuine
- Confident – Self-assured and direct
- Playful – Fun and lighthearted
- Casual – Relaxed and easygoing
Credits & Purchases
How do credits work?
Each time you generate replies, it uses 1 credit. New users get 3 free credits to try the app. You can purchase additional credits or subscribe for monthly credits.
What purchase options are available?
One-time purchases:
- 1 credit – $0.99 USD
- 3 credits – $2.99 USD
Subscriptions:
- Monthly – $6.99/month (5 credits per month)
- Yearly – $39.99/year (5 credits per month, 60 total)
How do I restore my purchases?
If you’ve reinstalled the app or switched devices:
- Go to Settings
- Tap “Restore Purchases”
- Your subscription and any purchased credits will be restored automatically
How do I cancel my subscription?
Subscriptions are managed through Apple:
- Open the Settings app on your iPhone
- Tap your name at the top
- Tap Subscriptions
- Find WingMate and tap Cancel Subscription
You’ll continue to have access until the end of your billing period.
Troubleshooting
The app says I’m offline
WingMate requires an internet connection to generate replies. Please check that:
- Your Wi-Fi or cellular data is turned on
- You have a stable internet connection
- Airplane mode is turned off
Try opening Safari to verify your connection is working.
Reply generation is taking too long
Generation typically takes 5-15 seconds. If it’s taking longer:
- Check your internet connection
- Try moving to an area with better signal
- Close and reopen the app
- If the problem persists, our servers may be experiencing high demand – please try again in a few minutes
The replies don’t seem relevant
For best results:
- Make sure your screenshot is clear and readable
- Capture the most recent messages in the conversation
- Select the correct context (Chat, Bio, or Opener)
- Try a different tone if the suggestions don’t match your style
My credits disappeared
If your credits aren’t showing:
- Try the “Restore Purchases” option in Settings
- Make sure you’re signed into the same Apple ID you used to purchase
- Check if your subscription is still active in your Apple ID settings
- Contact us if credits are still missing after trying these steps
Privacy & Safety
Are my screenshots stored?
No. Your screenshots are processed in real-time and immediately discarded. We never store your images on our servers. Your conversation history is stored locally on your device only.
Is WingMate safe to use?
Yes! We prioritize your privacy and security:
- We use secure HTTPS encryption for all data transmission
- We don’t store your personal conversations
- We don’t share any data with third parties for marketing purposes
Contact Us
Couldn’t find what you’re looking for? We’re happy to help!
Email: quantumcreations.app@gmail.com
Website: https://globalpulseonline.org/quantum-creations-studio/
Response Time: We typically respond within 24-48 hours.
When contacting support, please include:
- Your device model and iOS version
- A description of the issue
- Any error messages you’ve seen
- Screenshots if applicable (excluding personal conversations)
Thank you for using WingMate! Good luck with your dating journey!
